Our client in the Fenton area is looking for an Account Coordinator who will play a pivotal role in managing and optimizing order book processing for the sales team. This position requires meticulous attention to detail, strong organizational skills, and the ability to ensure the smooth flow of orders through the system. Additionally, the coordinator will assist in maintaining account data and resolving issues related to orders and account management.

Key Responsibilities:

Processing Orders

Ensuring accuracy and timeliness when processing the orders.

Allocate products to orders and coordinate with the warehouse for order fulfilment.

Request UPS shipments for orders as needed.

Generate and provide regular price and margin reports for order books.

Share these reports with the account managers to facilitate informed decision-making.

Review and manage shipping windows for orders, ensuring orders are shipped within specified timeframes.

Attempt to extend shipping windows when necessary, coordinating with relevant teams.

Address unpicked items promptly, coordinating with the warehouse to resolve any issues.

Manage backorders efficiently, communicating with customers and updating delivery dates as necessary.

Add deliver-on dates to orders and ensure they align with customer expectations.

Regularly review aged allocations and take appropriate actions to resolve discrepancies.

Monitor and rectify instances of short shipments.

Conduct general account maintenance to ensure data accuracy and cleanliness.